PM Surya Ghar Helpline Number 2026: Toll-Free & State DISCOM Grievance Directory

By Rahul Sharma

B.Tech Electrical | Solar Technical Reviewer | Updated: 2026

Navigating rooftop solar approvals under the PM Surya Ghar: Muft Bijli Yojana involves multiple stakeholders: your local power distribution company (DISCOM), the state renewable energy development agency (SNA), your empanelled EPC installer, and the central Ministry of New and Renewable Energy (MNRE). When delays occur—such as pending Technical Feasibility Approvals (TFA), net-meter shortages, or delayed Direct Benefit Transfer (DBT) subsidy payments—knowing the exact escalation hierarchy ensures swift resolution.

1. The 3-Tier Grievance Escalation Hierarchy

To avoid having your grievance bounced between central and state desks, follow the standard 3-tier escalation protocol mandated under MNRE operational guidelines:

The 3-Tier Escalation Framework: Follow this workflow if your solar subsidy or feasibility approval is delayed.

• Tier 1 — Local DISCOM Sub-Division (Days 1–15): All technical site surveys, feasibility clearances, bi-directional net-meter tests, and physical line inspections are managed by your local sub-division electrical executive engineer. Contact your local office directly for meter synchronization delays.
• Tier 2 — National Portal & State Nodal Agency (Days 16–30): For portal login errors, OTP failures, empanelled vendor fraud, or missing DBT payment status, dial 15555 or submit an internal ticket via your Consumer Login Dashboard.
• Tier 3 — Central CPGRAMS & Ministry Redressal (Day 31+): If a DISCOM or vendor unlawfully holds your application for over 30 days without technical justification, file a formal complaint under the Department of Administrative Reforms and Public Grievances on CPGRAMS.

2. State-Wise DISCOM Solar Customer Care & Grievance Directory (2026)

Select your state below to find direct customer care numbers, consumer dispute cells, and solar rooftop nodal contact gateways:

3. Step-by-Step Guide: How to Lodge an Online Grievance Ticket

If you prefer an automated digital paper trail rather than calling a phone hotline, use the National Portal grievance module:

1. Log into your registered account via the PM Surya Ghar Consumer Portal.
2. In the left-hand navigation sidebar, click on "Grievance Redressal / Helpdesk".
3. Click on "New Grievance" and select your issue type:
   • Technical Feasibility Delay: If DISCOM has exceeded the 15-day statutory TFA deadline.
   • Net-Meter Installation Pending: If the vendor completed installation but DISCOM inspection is stalled.
   • DBT Subsidy Delayed: If commissioning certificate is approved but subsidy funds have not arrived within 30 days.
   • Vendor Malpractice: If an empanelled installer demands extra unofficial fees or substitutes non-DCR modules.
4. Upload your electricity bill copy and application acknowledgment number (ARN).
5. Submit the ticket. A unique Grievance Tracking Number (GTN) will be generated. Resolution is mandated within 14 business days.