What is the official PM Surya Ghar toll-free helpline number?

The official national toll-free helpline numbers for PM Surya Ghar are 15555 and 1800-180-3333, operated by the Ministry of New and Renewable Energy (MNRE).

How do I lodge an online grievance on the PM Surya Ghar portal?

Log into your consumer portal account at pmsuryaghar.gov.in, navigate to 'Grievance / Feedback', select your grievance category (e.g., DISCOM delay, vendor overcharging, subsidy delay), and submit your ticket. You will receive a tracking ID via SMS.

PM Surya Ghar Helpline & Customer Support

If you are facing issues with your application, delayed technical feasibility approvals, or unpaid subsidies, you can escalate the issue through the official PM Surya Ghar grievance redressal channels.

National Toll-Free Helpline

155245

Available Monday to Saturday during business hours.

How to File a Grievance on the Portal

For the fastest resolution, MNRE recommends raising a ticket directly inside your consumer portal:

Login to your consumer dashboard at pmsuryaghar.gov.in.
Click on the "Grievance" or "Helpdesk" tab in the left sidebar.
Select the category of your issue (e.g., Application Pending, Vendor Dispute, Subsidy Delayed).
Attach any relevant screenshots or DISCOM reference numbers.
Submit the ticket. You will receive a unique tracking ID.

State Nodal Officers (SNAs)

If your issue is stuck at the local grid or DISCOM level (e.g., Feasibility Rejected due to transformer load), the National Helpline cannot fix it. You must contact your State Nodal Agency or your local DISCOM sub-division office.

In Maharashtra: Contact MSEDCL / MEDA.
In Uttar Pradesh: Contact UPPCL / UPNEDA.
In Gujarat: Contact GUVNL / GEDA.

You can find the direct phone numbers for your local sub-division engineers printed on your monthly electricity bill.